Terms and Conditions

  1. Realty One Short-Term Vacation Rental Lodging Agreement Terms & Conditions
    This Short-Term Vacation Rental Agreement (“Agreement”) is for the short-term rental specified in the reservation confirmation referenced above and between Realty One, as Agent (“Agent”) for the owner of the vacation property listed in the reservation confirmation, and the person (“Guest”) referenced in the confirmed reservation. This agreement does not create a landlord and tenant relationship and Guest is hereby advised and by signing this agreement acknowledges that RE/MAX Realty One is acting on behalf of property Owner, as agent, and represents Owner on all matters of this agreement. The Agreement may be transmitted electronically by facsimile, DocuSign, or email transmission of a PDF document.

    1. Occupancy: The rental property may not be occupied by more than the Occupancy Limit noted on the reservation, this includes children and infants. Owner has instructed Agent NOT to rent to non-family groups, high school groups, or college groups. The principal Guest signing/executing this agreement is the age of 25 or over. A driver’s license or state identification will be required at Check-In.
    2. Arrival: Guest Check-In is between 1:00pm and 5:00pm on the arrival date listed on the reservation confirmation. Check-In will be at Realty One office located at 2421 N Lecanto Hwy, Lecanto FL 34461. Late arrivals after 5:00pm need to call 410-723-2111 for late arrival instructions, 24-hour notice is recommended. If Guest has not checked in to property by 5pm the day following scheduled arrival date and other arrangements in writing have not been made, reservation will be cancelled and all rental fees will be forfeited and no refund will be issued to guest.
    a. NO EARLY CHECK-IN from Memorial Day to Labor Day. All other dates can be requested, but will only be allowed if there is not a Guest check-out occurring on same day. $75 Early Check-In fee applies.
    3. Departure:
    a. Guest Check-Out, keys and all passes to property must be returned no later than 10:00am on the departure date listed on the reservation confirmation. Cleaners will begin arriving to properties at 10:00am; therefore, checking out on time is essential. All key and passes must be returned to Realty Ones, 6500 Coastal Highway, Ste D. FEES FOR LOST KEYS OR LOST PASSES WILL BE CHARGED A MINIMUM OF $20 PER KEY AND $20 PER PASS UNLESS OTHERWISE SPECIFIED FOR SPECIFIC KEY OR PASS ACCORDING TO CONDO ASSOCIATION RULES AND REGULATIONS.
    b. Early Check-Out, if checking out early and office is closed, Guest should call 410-723-2111 and leave message that Guest is checking out early. Keys and passes are to be deposited in rental office drop box located at rear of office in parking area. No refunds given for early departure;
    c. A LATE DEPARTURE FEE OF $30 FOR EVERY HALF HOUR WILL BE CHARGED TO GUEST IF KEYS AND/OR PASSES HAVE NOT BE RETURNED BY 10:00AM. Beginning at 10:01am, late check-out fees will start accruing and subsequently be charged to credit card on file;
    d. LATE CHECK-OUT REQUESTS- No late check- out from Memorial Day to Labor Day. Late Check-Out fee is $100, requests must be made at time of reservation or via email prior to arrival date. Requests made after Guest arrival date will require cash payment at office and a minimum of 24-hour notice. Guest will be required to sign Late Check-Out Request form. Receipt for cash payment will be given;
    e. Upon Check-Out, Guest is responsible for leaving property in as good condition as the property was when Guest checked in to property. Rental unit should be left broom swept, all trash removed and disposed in unit outside trash receptacle or community trash receptacle, remove all perishable food, wash and put away all dishes, cookware, & utensils including those in dishwasher. Wipe clean all appliances and counter surfaces. FAILURE TO COMPLETE ABOVE (3.c.) will result in extra cleaning charges for which Guest hereby accepts liability and credit card on file will be charged.
    4. Processing Fee: There is a non-refundable processing fee on every reservation.
    5. Payment Methods: Realty One accepts cash, check, e-check, or credit card in US funds only. Checks or e-checks will not be accepted for payment thirty (30) days or less prior to arrival date. The following credit cards are accepted- Visa, Mastercard, American Express, and Discover. All forms of payment must be in the Guest name that is signing this agreement. If another person would like to make payment on the reservation, they may do so in the form of e-check, check, bank check, or cash. Credit card payments will only be accepted in the name of the Guest on the short-term rental agreement.
    a. For reservations paid by credit card, Guest/Cardholder acknowledges receipt of goods and/or services for the Reservation Amount stated within this agreement. The Guest/Cardholder agrees to abide by all terms set for the in the cardholder’s agreement with issuing bank.
    6. Reservation Deposits and Payment Terms:
    a. Forty percent (40%) of TOTAL reservation amount is due at time of initial booking unless another payment has been agreed upon with agent or an alternate booking site, i.e. HomeAway, VRBO, etc.
    b. Guest credit card on file will automatically be charged 30 days prior to reservation arrival date unless an alternate payment method has been arranged with Agent in writing by email, fax, or USPS mail.
    c. Agent must receive final payment in full at least thirty (30) days prior to scheduled arrival date. If final balance payment is not made prior to 30 days of arrival, a late fee of $30 will be added to final balance due. Late fee will be added if final balance is still due 29 days or less prior to arrival.
    d. For reservations made within 30 days of arrival, full payment is due and only cash or credit card is accepted.
    e. Guest will not be allowed to occupy property without full payment being received by Agent according to Agent’s payment terms in this agreement.
    7. Cancellations:
    a. All cancellation requests must be in writing and delivered to Realty One in one of the following transmissions: email to [email protected], facsimile transmission to 352-503-2050, or written request mailed to 2421 N Lecanto Hwy, Lecanto, FL 34461 with USPS return mail receipt. Cancellation requests must contain the reservation number found on the reservation confirmation. Cancellation requests will be handled as outlined below in paragraphs 7.b. or 7.c. as applicable to date of cancellation request;
    b. If Guest requests a cancellation of the Short-Term Rental Agreement thirty (30) days or more in advance of the scheduled Check-In date, and Agent is unable to re-rent this Property for the same dates of stay, the Guest will forfeit thirty-five (35%) percent of full rental rate amount called for under the Short-Term Rental Agreement, plus the Processing Fee, and any remaining amounts collected from the Guest will be returned to Guest. If Agent is able to re-rent this Property for same dates of stay and same rental amount, the Guest will be entitled to a refund of all amounts paid under the Short-Term Rental Agreement, less the Processing Fee which will be retained by Agent for services rendered. If Agent is able to re-rent this Property for the same dates of stay, but only for a lesser amount, the Guest will be entitled to a refund of all amounts paid under the Short-Term Rental Agreement, less the Processing Fee, and less the difference between the amount paid or to be paid under the original booking and the amount of rent revenue earned from the re-booking; and
    c. If Guest requests a cancellation of the Short-Term Rental Agreement less than thirty (30) days in advance of the scheduled Check-In date, and Agent is unable to re-rent the Property for the same dates of stay, Guest will forfeit the full rental amount called for under the Short-Term Rental Agreement, plus the Processing Fee, and the Guest will not be entitled to any refund of these amounts. If Agent is able to re-rent property for same dates of stay, Guest will be entitled to a refund of monies paid, less the Processing Fee, but if rental rate is reduced or dates are shortened to attain replacement booking, Guest will also forfeit amount of reduction in rental; and
    d. Transfer to another property, at Guest request, is subject to the above cancellation policy.
    8. Security Deposits:
    If a security deposit is required or Guest chooses to pay a security deposit in lieu of paying the Security Deposit Waiver Fee, said security deposit will be returned to Guest, less any cost for damages, repairs, replacement of damaged items, and or excessive cleaning charges, via check postmarked within thirty (30) days of departure date.
    9. Pets:
    b. If a Guest is found to have brought a pet to a property, Guest will be asked to immediately remove pet for duration of stay. If Guest does not remove pet, Guest must leave property and no monies will be refunded. Guest may be charge up to a $250.00 cleaning fee for pet clean up. Guest credit card on file will be charged or fee will be retained from security deposit.
    c. *Pet service animals, as allowed by law, are allowed to occupy property. Notification of service animal occupancy is required.
    10. Vacation Rental Damage Protection:
    a. As a part of your stay, in lieu of a Security Deposit of $1500.00, you may opt to pay the Non-Refundable Security Deposit Waiver Fee of $60.00 designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the Fee will pay a maximum of $1,500.00. Any damages that exceed $1,500.00 or are not covered (intentional or wanton acts) under the Fee will be charged to the credit card on file. If, during your stay at one of our rental properties, any member of your party causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the accidental damages will be repaired or replaced up to a maximum of $1,500.00.
    c. If you do not want to pay the Non-Refundable Security Deposit Waiver Fee of $60.00, a $1,500.00 security deposit is required and all terms of security deposits in this agreement apply.
    11. CSA Travel Protection:
    Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA at (866) 999-4018 with coverage questions. NOT AVAILABLE TO NEW YORK OR HAWAII RESIDENTS, PLEASE CONTACT CSA DIRECTLY TO INQUIRE ABOUT PURCHASING TRAVEL INSURANCE FOR YOUR TRIP.
    12. Additional Fees:
    Some vacation rental properties may have additional fees Guest must pay when renting these locations. Specific fees will be outlined in your reservation and information regarding payment of fees will be emailed to Guest. Guest shall be responsible for paying amenity and/or parking fees associated with vacation rental.
    13. Pools:
    All efforts will be made to provide Guest with accurate pool hours and pool opening and closing dates. Hours and Dates of pool operation are not controlled by Agent; therefore, NO REFUNDS will be given for pool or hot tub unavailability. Sudden closures of pools or hot tubs may occur and Guest will not be refunded any portion of rental fee for closures. Realty One is not responsible for the pool or hot tub hours, closures, and or conditions of such.
    14. Lockouts:
    There will be a $60 fee for lockouts outside of the business hours of 9am to 5pm. The lockout fee is payable at time Guest is admitted to property. Proper identification will be required to gain entry to property.
    15. Noise Control Ordinance:
    Violation of Ocean City’s noise control ordinance by Guest or Guest’s invitees is grounds for Realty One to remove Guest and Guest’s invitees from property, without refund and rental monies. Fines incurred by property owner due to violating noise ordinance will be responsibility of Guest and Guest credit card on file will be charged or an alternate payment method must be arranged with Agent.
    16. Parking:
    The number of parking spaces available to Guest will be noted in reservation confirmation. Parking is limited to the designated number of spaces. Realty One is not responsible for Guest vehicles that do not fit in parking garages due to height restrictions or size of Guest vehicle. Trailers may not be allowed in property parking spaces. The Town of Ocean City provides public parking lots available to the public for a fee. Contact the Town of Ocean City for more information. Agent is not responsible for towed vehicles.
    17. Guest and Guest invitee’s personal property:
    Realty One is not responsible for personal items left in the property after check-out. Every effort will be made by Agent to recover Guest items from unit upon notification from Guest. Guest must send Agent a prepaid shipping label for item to be returned.
    18. Property Condition:
    Guest must surrender property at the end of the rental stay in same condition as property was in at the time of Guest arrival, excluding normal wear and tear. Guest is responsible for all damages to property by Guest or invitees of Guest. For Guests who purchase CSA Damage Insurance, claims will be submitted for accidental damages. Charges for damages over what CSA coverage pays will be the responsibility of Guest and due to Agent from Guest upon Guest being invoiced for damages. Guests who pay Security Deposits will have the damage amount deducted from deposit. Damages costs over $1500.00 Security Deposit will be the responsibility of Guest and due to Agent from Guest upon Guest being invoiced for damages.
    a. Wash and put away all dished/cookware, including items in dishwasher.
    b. Return any moved furniture to original location.
    c. Remove all perishable food from unit.
    d. Remove all trash and place in outside receptacle or community dumpster.
    e. Broom sweep all floors.
    f. Wipe all appliances and counters clean.
    g. Rented linens and towels should be placed in rental bag and left by unit entry door inside unit. Only rented items should be placed in linen bag for return. Any owner items do not go in linen return bag.
    Failure to perform the above will result in additional charges.
    19. Expenses incurred to property or property owner during Guest stay:
    Any charges incurred by Guest or Guest’s invitees, such as, but not limited to condo association violation fines, unit phone charges, on demand movie fees, will be responsibility of Guest and payable upon receipt of invoice.
    20. Refunds:
    Rebates to Guests for inoperative mechanical items or major appliances at property will be no more than 20% or rental stay, prorated for days that Guest was without service. No rebates given for pools, cable, or internet service issues.
    21. Termination of Short-Term Rental Agreement by Realty One:
    Agent may not allow Guest to check-in, terminate occupancy of Guest if Agents determines occupancy may be detrimental to the property. Agent may enter property without notice if Agent determines that the Guest or Guest’s invitees’ occupancy is detrimental to the property. Guest shall forfeit all payments made under this agreement if Guest is asked to vacate property prior to confirmed departure date.
    22. Smoking:
    Smoking is not permitted in any residence. A $200 fee may be charged for ionization if smoking in the property is detected.
    23. Rentals from outside vendors for Linens or Equipment:
    Linens are offered for rental as a part of your reservation for a fee. Linen service is provided by a third-party vendor. Realty One is not responsible for missing or late linen delivery, but will assist Guest with contacting linen company regarding linen issues. Equipment rentals are not arranged through Agent; therefore, Guest must call equipment rental company direct for items such as cribs and beach items.
    24. Default by Guest:
    In the case that Guest or Guest’s family or invitees breach any of the terms of this agreement and fail to immediately rectify such, Guest shall be in default and Realty One reserves the right to deny access to the property, remove Guest, Guest’s family and/or invitees and cancel the reservation, without refund Guest. Furthermore, Agent may take lawful steps to remove Guest and Guest’s personal belongings from the Property.
    25. Severability:
    If any provision/part of this agreement shall be deemed invalid or unenforceable, the remaining provisions/parts shall remain in full force and effect.
    26. Jurisdiction and Venue:
    The parties agree that this agreement is made in and shall be governed by and enforced in accordance with the laws set forth in the State of Maryland. The parties further agree that any legal action brought by either party to this agreement arising from this said agreement shall brought in the courts of Worcester County, Maryland, or the federal courts in Maryland. Guest shall be responsible for any legal fees incurred by Property Owner or Realty One in the process of enforcing this agreement when Guest defaults.
    27. Waiver of Jury Trial:
    The parties of this agreement hereby release and waive any and all rights provided by law to a trial by jury in any court or other legal proceeding initiated to enforce the terms of this agreement.
    28. Liability for Personal Injuries and/or Personal Property Damage:
    Realty One and Property Owner are not responsible for any personal property belonging to Guest or Guest’s family or invitees that is damaged or personal injury to Guest or Guest’s family or invitees resulting from any acts by such or by use of the Property or its contents, including but not limited to beach equipment, bicycles, or any other items available to Guest and invitees during their short-term occupancy of Property.
    29. Assignment:
    This agreement is not assignable or transferrable by Guest.
    30. Occupancy:
    a. Owner and/or Agent have the right to refuse occupancy to anyone attempting to check in who is not the Guest designated herein. Picture ID will be required at check-in.
    b. Occupancy of unit may not exceed occupancy limit for unit as stated on reservation confirmation. Over occupancy of unit is grounds for terminating occupancy and NO REFUNDS will be given.
    c. Realty One does not rent to high school groups, college groups, or groups under 25 years of age and violating this policy will be grounds for terminating occupancy and immediate removal from property of Guests and belongings. NO REFUNDS will be given.